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How we work together...

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We have a chat on the phone or by email to find out the basic project requirement. Alternatively if the Client wishes to complete the 'Client Start Up form', they can access this at the bottom of this website.
We organise a free of charge, face-to-face meeting to discuss the working brief in detail, get to know each other, work out the project parameters, meet the people involved and set deadlines and expectations. During the pandemic this meeting may be arranged on Zoom.
The Client receives the 'Client Sign Up form' which is a summary of working brief, agreement of fees, agreement of terms and conditions and completion of signatures and date of signatures. Once this is returned the work is started within the agreed time limits.
The Client is invoiced in arrears on the first working day of each month and must pay the invoice within 7 working days. If work starts part way through a month, a retrospective fee will be charged on the 1st of the following month.
Any extra hours and expenses will be added to the monthly invoice. Any extra costs will be agreed in writing by the Client, before the costs are incurred.
Either party has the right to cancel the working contract with immediate effect within the first 30 days of the contract being signed. Written confirmation of cancellation of contract must be given to the other party.
After the first 30 days of the contract being signed, one month's notice of termination of contract must be given by either side to be scheduled from the 1st day of the following month.
Full Terms and Conditions can be found here.
Our Privacy Policy can be found here.
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